Returns and Refunds
The Fashion Factory accepts free returns within 14 days of the delivery of the order. The procedure for returning merchandise is as follows:
1] The customer must first send a request for acceptance of the return.
2] The request is then confirmed by our customer services by e-mail who also issue a R.M.A [Return Material Authorization] code.
3] The goods must be returned together with a copy of the e-mail confirmation containing relevant returns R.M.A code.
4] Our supplier's logistics confirm return delivery of the package.
5] Confirmation is sent to the customer that the goods received match the returns request.
6] Customer will be refunded.
If the order is damaged or incomplete for internal reasons (e.g. incorrect quantities shown as available in the webshop) the customer will be refunded immediately .